Over winter break, the Division of Information Technology, in cooperation with Residence Services, renovated the TechHelp Service and Repair Center (SRC) in the Tri Towers Rotunda.
The renovation was inspired by the design and functionality of spaces such as Apple and Microsoft stores, with the primary goal of improving customer service. The removal of a large counter helped maximize space, allowing for the creation of five workspaces for staff members to provide one-on-one assistance to customers. A smaller, more modern desk, including a wheelchair-accessible surface, was installed, making the space more customer-friendly.
Additionally, technology improvements such as a new ticketing system with a digital dashboard, installation of monitors for displaying information and a cleaning machine for liquid damage cleanup have enhanced the center鈥檚 capabilities and improved customer service. Other aspects of the remodel included updated graphics and a new floor, which approved the aesthetic appeal of the space.
鈥淲hen you walk in it doesn鈥檛 look like you鈥檙e going into a doctor鈥檚 office. It looks like you鈥檙e going into a tech space,鈥 says Nick Zevchek, Lead IT User Support Analyst.
As a result of the renovation, the center has already seen a rise in interactions with students, serving nearly twice the previous average before renovations.
Also, an affiliated drop-off location was created in the university bookstore. The new "TechHelp Express鈥 makes it more convenient for all students to drop off their devices for repair, regardless of where they live.
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